Michael Orlando, CR, WLS, CMR, CIEC
Emergency Restoration, Inc.
La. State Lic. #: 250162

University of New Orleans
Bachelor of Science, Business Administration

Restoration Industry Association
National Institute of Disaster Restoration

Certified Restorer (industries highest designation)
Water Loss Specialist
Certified HVAC cleaning specialist
Technical Management Certification
Pricing & Estimating Certification
Moisture & Mold Remediation

Institute of Inspection Cleaning and Restoration Certification
Fire & Smoke Damage Restoration Technician
Water Damage Restoration Technician
ODOR Control Technician
Carpet Cleaning Technician
Carpet Repair & Re-installation Technician
Journeyman Cleaner & Restorer

Indoor Air Quality Association
Certified Mold Remediator
Certified Indoor Environmental Consultant

Professional Insurance Agents of Louisiana
Active Member 2000 – present
2009-President, N.O. Chapter

Independent Insurance Agents of Greater New Orleans
Member 2004 – present

National Association of Insurance Professionals – New Orleans
Member 2005 - present

Louisiana Claims Association – New Orleans
1996 – present
2003 – 2008 Board of Director Committee Chairman

Honorable Order of Blue Goose International
1994 – present
2005 President

FEMA Certified National Flood Insurance Program Adjuster
Author of numerous property damage reports & articles
Presentator of numerous public speaking engagements
300 + CE hours in property damage issues
450 + classroom hours in property damage restoration
** Featured in Surplus Lines Reporter & Insurance News, Jan. 2002 & 09
*** Featured on Cox TV, “Rebuilding New Orleans” , Oct. 2005


“ Emergency Restoration, Inc. responded within a couple of hours and contacted me from the scene. They guided or held the customer's hand through the process and kept me up-to-date on the progress. They did the little things to satisfy both the company and the customer, i.e., treated our customer like they were working on their grandmother's house. It gives me confidence in their work.”
Billy Durel, Claims Manager
Imperial Fire and Casualty

“ Emergency Restoration, Inc. is the only restoration company as far as I'm concerned. They do great work and are extremely reliable, knowledgeable and professional. They have a great reputation.”
Loren Buscher,
Wright and Percy Insurance

“After discovering severe storm damage to our family home, we were more than discouraged and quickly realized that our life was about to enter a tough phase… I called Mike late that night and he and his crew were at my house first thing the next morning. The professionalism and obvious knowledge of his staff was easy to see. My wife and I were very impressed with how they treated our home. They were very mindful of keeping things neat and not treating our home as just some construction site. Any questions or concerns that we may have had were quickly answered. My wife and I are extremely happy with their efforts. They certainly eased a difficult situation for my family.”
Matthew G. Forest,
Forest Insurance Facilities

“When first introduced to Mr. Orlando by our insurance company agent, we hired his company to restore our facility due to a fairly large fire. Mr. Orlando’s company, Emergency Restoration, Inc., was prompt, efficient and very professional in completing the task. Since that time, we have found ourselves needing his company services for water damages, air conditioning cleaning and general deodorization. Each time, Emergency Restoration, Inc. has been very competitively priced and extremely accurate in their damage assessment and recommendations to restore our facilities.”
Ryan Guthrie, Chief Engineer
Metairie Country Club


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